Support

At Jiangyang Group, we are committed to providing our customers with a seamless and worry-free experience. Our dedication to excellence is reflected in our comprehensive support framework, which encompasses advanced R & D, stringent quality assurance, exceptional after-sales service, and state-of-the-art production equipment.

R & D

At Jiangyang Group, our Research & Development capabilities are at the core of our mission to deliver cutting-edge cable solutions. We have established state-of-the-art R&D facilities staffed by a team of experienced engineers and scientists dedicated to innovation and continuous improvement.Our R & D team rigorously tests new materials and technologies to ensure our products meet the highest standards of performance and reliability.

Our R&D capabilities ensure continuous innovation and improvement, guaranteeing products that meet the highest industry standards. We pride ourselves as Jiangsu Provincial Enterprise Technology Center, and recognition as a National High-Tech Enterprise. Our laboratory is accredited by CNSA, and we have been designated as a post-doctoral program base. With over 80 national patents, our commitment to research and technological advancement is unparalleled.

Quality assurance

At Jiangyang Group, our rigorous quality assurance processes certify that every cable we produce delivers superior performance and reliability. We offer robust after-sales support to address any concerns promptly and efficiently, ensuring complete customer satisfaction. Our investment in the latest production equipment allows us to manufacture top-quality cables efficiently and consistently. At Jiangyang Group, we prioritize your peace of mind, offering unparalleled quality, service, and support.

Raw Material
Procurement

In-Process
Monitoring

Inspection before Factory Dispatch

Certification
Inspections

- Copper wire direct current resistance testing
- Copper wire elongation testing
- Hot extension testing of pressed sheets
- Tensile strength of pressed sheets
- Elongation at break of pressed sheets
- Volume resistivity at 20℃
- Plastic particle density testing
- Oxygen index testing

- Conductor outer diameter measurement
- Conductor direct current resistance testing
- Insulation and sheath thickness measurement
- Insulation and sheath spark test
- Hot extension of slices
- Tensile strength of slices
- Elongation at break of slices
- Cable outer diameter measurement

- Cable structure dimension inspection
- Withstand voltage test
- Partial discharge test for medium voltage cables
- Insulation resistance testing
- Finished cable conductor direct current resistance testing
- Technical requirements verification
- Printing and packaging inspection

- Combustion performance test
- Post-aging performance test
- Low temperature tensile test
- High temperature pressure test
- Oil immersion test
- Harmful substances detection
- Asbestos-free detection
- Type approval test

Service

We build our brand products on the foundation of user satisfaction, providing comprehensive pre-sales, in-sales, and after-sales services. In China, we have an extensive network of offices covering almost the entire country. For overseas markets, we have partners in Southeast Asia and are expanding our offices in Central Asia, Europe, and the Americas to better serve our global customers.

Comprehensive Service

During the whole process of pre-sale service, in-sale service and after-sales，we can provide the services, such as engineering design consultancy, project technical support, system matching supplies, customised service, cable training, installation technical guidance, special cable design, cable fault diagnosis and treatment, etc.

Lifetime Guarantee

Under normal circumstances, we assure a minimum 35-year product lifespan for our cables. In the meantime, we provide repair or replacement service if the quality issue is not due to personal factors.

All-day Service

Jianggyang Group provides 24-hour customer service response, the first time, the first site, ensuring you receive timely and effective support whenever you need it.

Inquiry