FAQ

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FAQ

About Products

About Quality and Certification

  • What certifications do your cables have?

    • All types of cable products have passed corresponding quality inspections and obtained certification standards both domestically and internationally. The level of quality excellence and reliability of our cables are guaranteed before they are delivered to our valued customers.

  • How do you ensure the quality of your cables?

    • We have a rigorous quality control system in place, including raw material inspection, in-process quality checks, and final product testing to ensure our cables meet the highest standards.

  • What is the product lifespan and warranty?

    • Under normal circumstances, we assure a minimum 35-year product lifespan for our cables. In the meantime, we provide repair or replacement service if the quality issue is not due to personal factors. Furthermore, we provide customized services and solutions to meet the specific needs of our clients.

About Order and Payment

  • How can I get a quote for your products?

    • You can request a quote by contacting our sales team via email or phone, or directly through contact us. Please provide detailed information about your requirements, including cable type, quantity, specifications, and any special requests. We will respond to you as quickly as possible.

  • What are the minimum order quantities (MOQs) for your products?

    • The MOQs depend on the type of cable and specific customer requirements. Please contact our sales team for detailed information.

  • What are your standard payment terms?

    • Our standard payment terms typically involve an advance payment. Production will commence upon receipt of the deposit, and the remaining balance is required upon the productions are completed and ready for transportation. 
      These terms are for reference only. The specific payment conditions can be adjusted based on the actual order.

About Delivery and Logistics

  • What is your delivery time?

    • Delivery times vary depending on the product type and order quantity. Generally, our standard products have a production lead time of 2-3 weeks. The shipping time depends on the destination and the mode of transportation. Please contact us for specific delivery schedules.

  • How do you handle logistics and shipping?

    • We offer comprehensive logistics and shipping services, including FOB, CIF, and DDP terms. According to customer requirements and the optimal transportation method, we can deliver goods safely and promptly via road, rail, sea, or air to the specified destination. We work with reputable logistics partners to ensure timely and safe delivery of your orders.

About Market and Projects

  • What markets do you serve?

    • We serve a global market, including customers in North America, Europe, Asia, the Middle East, Africa, and South America. Our cables are used in various industries, including power transmit, construction, mining, railway, marine, automotive, energy, and telecommunications.

  • Can you support large-scale international projects?

    • Yes, we have extensive experience in supporting large-scale international projects and can provide comprehensive solutions, including project management, technical support, and on-site assistance.

About Customer Support

Export and Compliance

  • Do you have export qualifications?

    • Yes, we are fully qualified to export our products and can complete customs declarations according to regulations. We also assist with export forms and other related services to ensure a smooth export process.